Worldwide IT spending will increase to $3.7Billion by the end of 2020 according to IDC Research, Inc. However I.T and technology in general continues to be one of the least understood and most poorly managed areas in business today. Whilst most businesses are acutely aware of the importance of IT to their success, few know how to leverage I.T and Technology in general to strategically and positively affect their organizations and decision making.
With careful attention to priorities, people and performance an effective ICT Services Provision & Consultancy can become an important driver of business success. The real challenge is not how to control I.T spending, but how to realize its full strategic potential to derive maximum benefit from technology assets and investments.
Companies across industries rely on IT and technology in general to create and sustain business value. Yet they also face financial and competitive pressures to identify, acquire and employ the right technology resources for today and the future.
A Summary of IT Global Best Practice includes;
Design the organizational structure to drive IT success – Today High Performing Companies have a new perspective on I.T, viewing it as a standalone business unit that advances and is vital in actualizing the corporate agenda. They have brought IT into the mainstream of the organization linking IT Strategy with Corporate Strategy, but focusing on practical execution rather than on theory and unrealistic processes.
Identify Opportunities for IT to enhance business value – A well managed I.T or Technology Department is a valuable partner in addressing change, managing risk and improving financial performance. Excellent IT Governance, proven Methodology adoption and strategic management can make a massive difference to how IT is perceived and the contributions it makes to organizational growth and success.
Implement Change Management Initiatives – Change is not a threat but an opportunity for growth and profitability and the effective de-mystification and understanding of the language of technology can facilitate and accelerate much needed change.
Manage IT Resource to meet business goals – Develop competency models and performance incentives to meet and surpass business goals.
Maximize Return on IT with clearly defined objectives – Companies that value performance always measure it. Constant assessment is essential to delivering cost effective services the maximize return on investment (ROI). Often companies believe that IT is virtually impossible to measure and only hard core technical operations and some simple projects lend themselves to any form of quantitative performance measurement. Again, in turn, this fosters the idea of IT as a internal support function and a add on cost center rather than a key business driver, making IT vulnerable to rampant and erratic cost cutting.
Source IT to support business strategy – Successful companies acquire IT Hardware, Software and Services through a current and future need analysis. They balance their internal resources with specialized skills of external IT vendors, whilst constantly looking for ways to reduce cost and drive ROI.
Focus on meeting ”Users” needs – Establishing a single point of contact for internal and external technology users such as a centralized helpdesk is the most effective and efficient means of supporting and responding to the often time critical needs of users.
Power – This forms the foundation of all ICT Infrastructure and cannot be downplayed in planning and technology strategic decision making.